[Normal Working Hour] Mandarin Client Support Specialist - China Market

- Fluency inTraditional Mandarin(speaking, reading, and typing) is required.
-Average Englishcommunication skills would be an advantage.
-Diploma holderare welcome to apply!
- Willingness to workMonday to Friday (9am - 6pm) including public holidays.
- Able to work inKL Sentral(fully on-site office, easily accessible by LRT and MRT).
- Interest in customer service and theFintech industry.
- Ability to proactively and independently work towards meeting targets and goals.
Job Description:- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
- Assist customers with account-related queries, transaction details, and general service inquiries.
- Document interactions and maintain detailed records of customer communications and resolutions.
- Collaborate with internal teams to address complex issues and improve service delivery.
- Stay updated on company products, services, and industry trends to offer relevant support.
- Contribute to continuous improvement by providing feedback and suggestions on service processes.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Support Specialist?
Which of the following languages are you fluent in?
How would you rate your English language skills?
Do you have customer service experience?
How would you rate your Mandarin language skills?#J-18808-Ljbffr