Accounts Receivable/Credit Control (Accounting)
Oversee the company's service management function, managing stakeholder interactions and the SSC accounting team. Key responsibilities include leading the O2C team, implementing service procedures and process improvements, and maintaining SLAs. Job isbased in Johor .
Client Details
A global MNC.
Description
Lead the development and upkeep of SLAs and charging mechanisms, maintaining regular engagement with Business Unit stakeholders to ensure alignment.
Establish consistent reporting (monthly and ad-hoc) and ensure all outputs meet SSC and Business Unit requirements.
Monitor service delivery, addressing failed SLAs promptly, and ensure timely, accurate reporting, including Power BI maintenance.
Drive continuous improvement, manage team performance, and support team morale, motivation, and career growth.
Allocate resources effectively, balance workloads, and lead stakeholder governance meetings.
Oversee shared services activities like service catalogues, SOPs, customer surveys, and ServiceNow management.
Profile
Qualifications : Degree in Finance/Accounting or related field, or professional certifications (ACCA, CPA).
Experience : 5-7 years in relevant roles, with 2+ years in a supervisory role; Shared Services and large organization experience preferred.
Skills : Expertise in SLA management, contracts, reporting, and business process improvement.
Technical Proficiency : SAP, Power BI, Microsoft Office.
Communication : Excellent verbal and written English.
Competencies : Strong team leadership, negotiation, commercial acumen, and relationship management abilities.
Able to work inJohor. (MUST HAVE) .
Job Offer
A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Laxmin Ganapathy on +603 2302 4122.#J-18808-Ljbffr