Officer, Customer Care

Job Description: Secure service appointments.Attending Inbound Calls.Perform Outbound Calls based on tasks assigned.Attending e-mail enquiries - Communicating with our customers and attending to all enquiries through E-mail function.Attending Instant Messaging App / Calls enquiries – Communicating with our customers and attending to all enquiries through Instant Messaging App / Calls function.CRM Data Validation – Ensuring customer data accuracy within our database.Complaint Handling / Management – Highlight / escalate complaints to the relevant department for their immediate attention and action and logging the same in our system for follow-up.Sales Lead Verification – Verifying Sales Leads received from Purchasing Team and communicate the same with customers.Voice of Customer (VOC) Surveying – Performing customer satisfaction surveys to our customers. Job Requirements: Possess at least SPM qualifications.Fluent in English and Bahasa Malaysia (Speaking, Writing and Reading).Fluency in Mandarin is a benefit but not mandatory.Preferably at least 2 year(s) of working experience in Customer Service.