Officer, Warranty - New Brand Of Byd (Kl, Johor, Penang)

Job Content Daily Claim Handling
Receiving & Processing ClaimsReceive daily warranty claims from Service Advisor for processing.Ensure all received claim documents tally with invoiced warranty for the day.Perform daily processing of claims within KPI limitEnsure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals. 2. Follow-ups
Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time Follow-up with Service Advisor to get the documentations for submissions and re-submissions.Maintain good and healthy working relationship with Service Advisors and Workshop personnel. 3. Paperwork
Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.To perform weekly warranty status report 4. Rejections
Ensure rejections are limited to 1% annually. 5. Others
Responsible to perform other duties requested by superior Education / Professional Qualification Diploma or Bachelor's Degree in Automotive Engineering or Mechanical Engineering or an equivalent combination of education and/or experience Professional Experience  2 years working experience in automotive or manufacturing.