Online Account Support Associate

Job Description:

Telekom Malaysia Berhad is seeking a dynamic and resourceful Online Account Support Associate to join our team in Johor Bahru, Johor. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess a strong understanding of online account management and customer support.

Responsibilities:
1. Provide online account support to customers via email, chat, and phone.
2. Assist customers with account setup, login issues, billing inquiries, and other account-related concerns.
3. Troubleshoot technical issues related to online accounts and escalate to the appropriate team when necessary.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with cross-functional teams to improve online account processes and customer experience.
6. Stay up-to-date on industry trends and best practices in online account management.

Requirements:
1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Strong communication and interpersonal skills.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. Proficiency in Microsoft Office and CRM software.
5. Resourceful and energetic personality traits.
6. Adaptability and emotional intelligence as soft skills.
7. Equal opportunity statement: Telekom Malaysia Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.

Benefits:
1. Training & professional development opportunities.
2. Free food provided during working hours.
3. Disability insurance coverage.
4. Encouraging working environment that promotes calculated risk-taking to drive innovation and progress.

If you meet the requirements and are interested in joining our team as an Online Account Support Associate, please submit your application by the deadline of September 11, 2024. We look forward to reviewing your application and potentially welcoming you to our team at Telekom Malaysia Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.