Online Chat Support Assistant

Job Description:We are looking for an Online Chat Support Assistant to join our team at Malaysia Airports Holdings Berhad in Malacca City, Melaka, MY. As an Online Chat Support Assistant, you will be responsible for providing customer support through online chat platforms. You will be an essential part of the team, helping to ensure a positive customer experience and timely resolution of issues.

Responsibilities:- Respond to customer inquiries and provide support through online chat platforms- Assist customers with questions, concerns, and technical issues- Escalate complex issues to the appropriate departments for resolution- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve customer service processes and procedures- Stay up to date on product knowledge and company policies- Meet or exceed performance goals for customer satisfaction and response time

Requirements:- 1 year of experience in customer service or a related field preferred- Resilient and able to handle challenging customer interactions with professionalism- Driven and motivated to provide exceptional customer service- Strong cooperation and teamwork skills- Ability to manage multiple projects and prioritize tasks effectively- Excellent written communication skills- High school diploma or equivalent required

Benefits:- Paid sick leave- Paid Time Off (PTO)- Company equipment provided for work

Working Environment:Our team leverages data to inform decisions and drive strategic initiatives. As an Online Chat Support Assistant, you will have access to resources and tools to help you succeed in your role and contribute to the overall success of the team.

Deadline to apply: ********

Equal Opportunity Statement:Malaysia Airports Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.