Job Description:
Telekom Malaysia Berhad is seeking a part-time Online Chat Support Associate to join our team in Johor Bahru, Johor, MY. As an Associate Level employee with at least 4 years of experience, you will be responsible for providing online chat support to our customers while maintaining a high level of customer service and satisfaction.
Responsibilities:
- Engage with customers through online chat to address their inquiries, provide information, and resolve any issues they may have
- Follow company guidelines and procedures to ensure a consistent and positive customer experience
- Collaborate with other team members to handle complex customer inquiries or escalations
- Utilize analysis and project management skills to identify opportunities for process improvement and efficiency
- Maintain accurate records of customer interactions and follow up as needed
- Stay up-to-date on product knowledge, policies, and procedures to effectively assist customers
- Work towards achieving key performance indicators and targets set by the company
Requirements:
- At least 4 years of experience in a customer service or online support role
- Energetic and resilient personality traits to handle challenging situations and provide excellent customer service
- Strong analytical skills and project management capabilities to identify areas for improvement and implement solutions
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in using online chat platforms and other customer support tools
Benefits:
- Life insurance and dental insurance coverage
- Joining bonus for new employees
- Opportunities for unlimited personal and professional growth within the company
Equal Opportunity Statement:
Telekom Malaysia Berhad is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to join our team as an Online Chat Support Associate, we encourage you to apply before the deadline. We look forward to welcoming you to Telekom Malaysia Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
