Online Chat Support Associate

Job Description:

We are looking for a passionate Online Chat Support Associate to join our team at Perodua in George Town, Penang, MY. As an Entry Level position, you will be responsible for providing online chat support to our customers, addressing their inquiries and concerns in a timely and professional manner. This role requires 1 year of experience in customer service or a related field.

Responsibilities:- Respond to customer inquiries and provide support via online chat- Assist customers with product information, troubleshooting, and order processing- Escalate complex issues to the appropriate team members for resolution- Maintain a high level of professionalism and customer service at all times- Use innovation and strategic planning to improve customer satisfaction and retention

Requirements:- Passionate about providing excellent customer service- Resilient and able to handle challenging situations with a positive attitude- Strong communication and problem-solving skills- Ability to work in a fast-paced environment and multitask effectively- Experience with online chat support or customer service preferred

Company Benefits:- Profit sharing opportunities- Life insurance coverage- Retirement plan options

Working Environment:At Perodua, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration and creativity, and strive to create a positive and inclusive work environment for all team members.

Deadline to Apply:June 22, 2024

Equal Opportunity Statement:Perodua is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce, and encourage all qualified candidates to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.