**Job Title:** Online Client Relations Manager
**Company:** IJM Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Experience Required:** 5 years
**Overview:**
IJM Corporation Berhad is seeking a dedicated and innovative Online Client Relations Manager to enhance our client engagement and satisfaction through digital channels. This part-time position is perfect for a professional with a strong background in online client relations and who possesses the ability to work independently while contributing positively to a collaborative environment.
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**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and maintain strong, long-lasting client relationships by serving as the primary point of contact for all online inquiries and issues.
- Ensure timely and effective communication with clients, addressing their needs and providing exceptional customer service.
- Gather client feedback and work collaboratively with internal teams to enhance service delivery.
2. **Strategic Planning:**
- Design and implement strategies to optimize client retention and satisfaction through effective online engagement.
- Analyze client data and identify trends to inform strategic planning decisions.
- Collaborate with marketing and sales teams to create compelling online content that resonates with clients.
3. **Project Management:**
- Oversee client-related projects from inception to completion, ensuring timelines and deliverables are met.
- Coordinate with relevant departments to ensure client projects are executed seamlessly.
- Monitor project progress and provide clients with regular updates.
4. **Performance Metrics:**
- Develop key performance indicators (KPIs) to evaluate the success of online client relations initiatives.
- Prepare regular reports for management on client engagement metrics and suggest improvements based on analysis.
5. **Social Media Engagement:**
- Manage and enhance the company's presence on relevant social media platforms in relation to client engagement.
- Create and curate content that encourages interaction and builds community among clients.
6. **Training and Support:**
- Train and support other team members in best practices for online client relations management.
- Stay up-to-date with industry trends and share relevant insights with the team.
7. **Administrative Duties:**
- Maintain accurate records of client communications and interactions.
- Assist in resolving any escalated client issues effectively and professionally.
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**Requirements:**
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in client relations or customer service, preferably in an online setting.
- Proven ability to work independently with minimal supervision and take reliable initiatives to improve client relations.
- Exceptional strategic planning and project management skills, with a demonstrated ability to lead projects to successful completion.
- Excellent communication skills, both verbal and written, in English and Malay. Proficiency in additional languages is a plus.
- Strong analytical capabilities with a data-driven approach to client relationship management.
- Familiarity with online communication tools, CRM software, and social media platforms.
**Desirable Personality Traits:**
- Independent and self-reliant, capable of making informed decisions autonomously.
- Reliable team player, known for consistency in performance and accountability.
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**Benefits:**
- Joining Bonus
- Retirement plan
- Gym membership
**Working Environment:**
Join us in an exhilarating work environment that sparks creativity and motivates individuals to achieve greatness. We believe in fostering a culture where innovative ideas flourish and every team member feels valued and empowered.
**Application Deadline:**
Applications will be accepted until November 3, 2024.
**Equal Opportunity Statement:**
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
**How to Apply:**
Interested candidates are invited to submit their resume and cover letter outlining their qualifications, experience, and motivation for applying to the Online Client Relations Manager position at IJM Corporation Berhad.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.