**Job Title:** Online Client Relations Officer
**Company:** Hartalega Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Hartalega Holdings Berhad, a leading name in the manufacturing of innovative rubber glove products, is seeking a motivated and enthusiastic Online Client Relations Officer to join our dynamic team in George Town, Penang. This entry-level part-time position is ideal for someone looking to gain experience in client relations while working within a technology-driven environment.
**Key Responsibilities:**
1. **Client Communication:**
- Act as the primary point of contact for clients through various online channels including email, live chat, and social media platforms.
- Respond to client inquiries in a timely, professional, and courteous manner, ensuring high levels of customer satisfaction.
2. **Client Relationship Management:**
- Build and maintain strong relationships with clients to foster loyalty and repeat business.
- Proactively reach out to clients for feedback on products and services to improve overall client satisfaction.
3. **Problem Resolution:**
- Address client concerns and issues efficiently, employing strong decision-making skills to provide effective resolutions.
- Collaborate with other departments to ensure client issues are resolved promptly and efficiently.
4. **Data Management:**
- Maintain accurate records of client interactions and transactions using CRM software.
- Monitor client accounts and track key metrics related to client engagement and satisfaction.
5. **Reporting:**
- Generate regular reports on client feedback, engagement metrics, and service efficiency to share with management.
- Identify trends in client inquiries and provide insights for ongoing improvements in service delivery.
6. **Product Knowledge:**
- Stay informed about the company's products and services to effectively address client questions and concerns.
- Participate in continuous training and development programs to enhance skills and knowledge of industry trends.
7. **Collaboration:**
- Collaborate closely with team members and other departments to streamline communication and enhance the client experience.
- Participate in team meetings to share insights and contribute to strategic discussions aimed at improving client relations.
**Required Qualifications:**
- Educational Background: A high school diploma or equivalent is required. Coursework in business, communications, or a related field is a plus.
- Technical Skills: Proficiency in using computers, common software applications (such as Microsoft Office Suite), and social media platforms. Experience with CRM software is a plus but not mandatory.
- Language Proficiency: Excellent verbal and written communication skills in English. Proficiency in additional languages is an asset.
**Personality Traits:**
- **Independent:** Ability to work autonomously and take initiative in problem-solving.
- **Driven:** A proactive mindset with a passion for achieving results and contributing positively to the team's success.
**Soft Skills:**
- **Decision-Making:** Capability to make informed decisions quickly and effectively, especially in high-pressure situations.
- **People Management:** Strong ability to manage client relationships with empathy and professionalism.
**Benefits:**
- Paid Time Off (PTO)
- Free food and beverages at the workplace
- Company equipment will be provided for work-related needs
**Working Environment:**
At Hartalega Holdings Berhad, we prioritize fostering an innovative atmosphere where technology is leveraged to enhance efficiency and creativity. Join us in a collaborative team setting where your contributions are valued, and you can grow your career.
**Application Deadline:** October 16, 2024
**Equal Opportunity Statement:**
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or religion. We encourage applications from individuals of all backgrounds and experiences.
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Ready to embark on an exciting career path? If you're passionate about client relations and eager to make a difference, we want to hear from you! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
