Online Client Relations Specialist

Job Description:

Kenanga Investment Bank Berhad is seeking a detail-oriented and enthusiastic Online Client Relations Specialist to join our team in George Town, Penang, MY. As an Associate Level professional with at least 3 years of experience in client relations, you will be responsible for managing the online client experience to ensure customer satisfaction and retention.

Responsibilities:- Manage client inquiries and concerns through various online platforms, including email, chat, and social media- Provide timely and accurate responses to client queries and issues- Build and maintain strong client relationships to drive satisfaction and loyalty- Collaborate with internal teams to resolve client issues and escalate when necessary- Monitor online reviews and feedback to identify trends and opportunities for improvement- Develop and implement strategies to enhance the online client experience- Conduct market research to stay informed about industry trends and competitors- Assist in the development of marketing materials and campaigns to promote online services- Track and report on key performance indicators related to online client relations- Stay up-to-date on digital marketing and customer service best practices

Requirements:- Proven experience in online client relations or customer service- Excellent communication and interpersonal skills- Strong organizational and time management abilities- Ability to work independently and as part of a team- Energetic and motivated personality- Emotional intelligence and strategic planning skills- Proficiency in MS Office and online communication tools- Bachelor's degree in marketing, communications, business, or related field

Benefits:- Dental insurance- Paid Time Off (PTO)- Paid overtime- Opportunities to participate in corporate social responsibility initiatives

Equal Opportunity Statement:Kenanga Investment Bank Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.