Online Client Service Manager

Job Description:

We are looking for a dedicated and driven Online Client Service Manager to join our team at Sapura Energy Berhad in George Town, Penang, MY. As an Associate Level position, the ideal candidate should have at least 5 years of experience in a similar role. The Online Client Service Manager will be responsible for managing online client relationships and ensuring client satisfaction through effective communication and problem-solving skills.

Responsibilities:- Develop and maintain strong relationships with online clients- Address client inquiries and concerns in a timely and professional manner- Collaborate with internal teams to deliver high-quality service to clients- Monitor and analyze client satisfaction metrics- Identify opportunities for improvement in online client services and processes- Provide feedback to management on client trends and preferences- Stay updated on industry trends and best practices in online client management

Requirements:- Bachelor's degree in Business Administration or related field- Strong communication and interpersonal skills- Ability to think critically and problem-solve effectively- Proficiency in Microsoft Office Suite and CRM software- Driven and hardworking attitude- Adaptability and innovation in a fast-paced environment- At least 5 years of experience in client service or related field

Benefits:- Visa sponsorship for qualified candidates- Paid sick leave- Free accommodation for part-time employees- Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement:Sapura Energy Berhad is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We celebrate diversity and are dedicated to fostering an inclusive workplace for all employees.

Deadline to apply: ********

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the Online Client Service Manager position at Sapura Energy Berhad today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.