Online Client Service Officer

Job Description:

We are seeking a motivated and adaptable Online Client Service Officer to join our team at Axiata Group Berhad in Johor Bahru, Johor, MY. As an Associate level position, this role requires a minimum of 4 years of experience in client service or a related field.

Responsibilities:- Provide online support to clients through various communication channels such as email, chat, and social media- Respond to client inquiries in a timely and professional manner- Assist clients with account management, product inquiries, and issue resolution- Collaborate with other team members to ensure a seamless client experience- Monitor client satisfaction and identify opportunities for improvement- Maintain accurate records of client interactions and transactions- Stay informed about company products, services, and policies to provide accurate information to clients

Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field preferred- Strong communication skills and a customer-focused mindset- Ability to work independently and as part of a team- Adaptability to changing priorities and client needs- Experience with online client service platforms and tools- Knowledge of basic computer programs and online communication tools- Cooperative attitude and strong people management skills

Personality Traits:- Motivated to excel in a fast-paced environment- Adaptable to changing circumstances and client demands

Soft Skills:- Cooperation with team members and clients- People management skills to effectively communicate and resolve issues

Benefits:- Retirement plan- Life insurance- Paid sick leave

Working Environment:At Axiata Group Berhad, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected.

Deadline to Apply: ********

Equal Opportunity Statement:Axiata Group Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.