Online Client Support Assistant

Job Description:

We are looking for a detail-oriented and customer-focused Online Client Support Assistant to join our team at MYEG Services Berhad in George Town, Penang, MY. As an Associate Level position, the Online Client Support Assistant will be responsible for providing exceptional support to our clients through various online platforms. This is a part-time position with a requirement of 2 years of experience.

Responsibilities:
- Respond to client inquiries and provide support through online channels such as email, chat, and social media
- Assist clients with navigating our online platform and resolving any technical issues they may encounter
- Maintain a high level of professionalism and customer service in all interactions with clients
- Collaborate with other team members to ensure a seamless client experience
- Keep detailed records of client interactions and follow up as needed
- Stay up-to-date on product knowledge and industry trends to better assist clients
- Provide feedback to the team on ways to improve the client support process

Requirements:
- 2 years of experience in a customer service or client support role
- Driven and motivated personality traits
- Strong emotional intelligence and communication skills
- Ability to work independently and as part of a team
- Proficiency in using online platforms and technology
- Excellent problem-solving skills and attention to detail

Benefits:
- Travel opportunities
- Vision insurance
- Paid overtime

Working Environment:
At MYEG Services Berhad, we foster an environment where technology is harnessed to drive innovation and efficiency. As an Online Client Support Assistant, you will have the opportunity to work in a dynamic and collaborative team setting.

Deadline to Apply:
Please submit your application by September 13, 2024.

Equal Opportunity Statement:
MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.