**Job Title:** Online Client Support Associate
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience Required:** 3
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### **Job Description**
Top Glove Corporation Berhad is seeking an enthusiastic and proactive Online Client Support Associate to join our dedicated team in George Town, Penang. This part-time position is crucial for ensuring exceptional client service and support, aligning with our commitment to quality across all aspects of our work, products, and services.
### **Key Responsibilities**
- **Client Interaction:** Engage with clients through various online platforms (email, chat, and social media) to address inquiries, resolve issues, and enhance overall customer satisfaction.
- **Product Knowledge:** Maintain a thorough understanding of the company's products and services to provide accurate information and effective solutions to clients' inquiries.
- **Issue Resolution:** Diagnose and troubleshoot client issues promptly, escalating to appropriate departments when necessary to ensure timely resolution.
- **Documentation:** Record and track client interactions and resolutions accurately in the company's Customer Relationship Management (CRM) system to facilitate ongoing support and analysis.
- **Feedback Collection:** Gather and report client feedback to management to identify areas for improvement in services and product offerings.
- **Client Relationship Management:** Develop and maintain positive relationships with clients by being reliable, attentive, and responsive to their needs.
- **Team Collaboration:** Work closely with internal teams to share insights and contribute to collective efforts aimed at enhancing client experiences.
- **Training and Mentorship:** Assist in training new team members on client support protocols and best practices, demonstrating leadership qualities in day-to-day operations.
- **Quality Assurance:** Help maintain quality standards by adhering to company policies and procedures, ensuring all client interactions reflect the company's commitment to excellence.
### **Qualifications & Requirements**
- **Education & Experience:** A minimum of 3 years of experience in a client support or customer service role is required. Previous experience in an online support capacity is highly desirable.
- **Personality Traits:**
- *Reliable*: Demonstrates a strong sense of responsibility and dependability.
- *Dedicated*: Shows commitment to delivering quality service and fostering positive client relationships.
- **Soft Skills:**
- *Attention to Detail*: Ability to handle client inquiries and documentation meticulously to avoid errors and ensure accuracy.
- *Leadership*: Possess the capacity to guide others, share knowledge, and contribute positively within a team setting.
- **Technical Skills:** Proficiency in using CRM systems and online communication tools. Familiarity with Microsoft Office Suite and basic troubleshooting techniques.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in other languages is a plus.
- **Availability:** Must be able to work part-time hours that may include flexible scheduling and occasional weekends.
### **Benefits**
- Employee discounts on products.
- Paid sick leave.
- Paid Time Off (PTO) to ensure a healthy work-life balance.
### **Working Environment**
At Top Glove Corporation Berhad, we foster a culture that prioritizes quality in all our endeavors. Employees are encouraged to take ownership of their roles, contributing to an environment that values excellence, innovation, and teamwork.
### **Application Deadline**
All applications must be submitted by **October 16, 2024**.
### **Equal Opportunity Statement**
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a reliable and dedicated professional with a passion for delivering exceptional client support, we invite you to apply and become a vital part of our team at Top Glove Corporation Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
