**Job Title:** Online Contact Center Specialist
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Full-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Perodua, a leading automotive manufacturer, is seeking an enthusiastic and motivated Online Contact Center Specialist to join our dynamic team based in George Town, Penang. This is an exciting entry-level opportunity for individuals with a passion for customer service and a desire to grow within a supportive and collaborative work environment. As a part of Perodua, you will contribute significantly to the customer experience, ensuring that our clients receive exceptional service and support.
**Responsibilities:**
- **Customer Interaction:** Engage with customers through various online channels (email, chat, social media) to address inquiries, provide information, and resolve issues related to our products and services promptly and professionally.
- **Problem Resolution:** Utilize effective problem-solving skills to understand customer needs and identify solutions. Address complaints and concerns with a focus on customer satisfaction and loyalty.
- **Product Knowledge:** Develop and maintain in-depth knowledge of Perodua's products, services, and policies to provide accurate and relevant information to customers.
- **Data Management:** Record customer interactions and feedback accurately in our customer relationship management system. Ensure data is consistently updated for tracking and reporting purposes.
- **Team Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience. Participate actively in team meetings and contribute to improvement initiatives.
- **Continuous Improvement:** Provide suggestions for service improvement to management based on customer feedback and your observations. Participate in training sessions and workshops to enhance your skills and knowledge.
- **Maintain a Positive Environment:** Contribute to the team dynamics by being a reliable and supportive colleague, embracing the company culture that treats everyone like extended family.
**Requirements:**
- **Education:** High school diploma or equivalent required; bachelor's degree in any field is a plus but not mandatory.
- **Personality Traits:** Must exhibit a passionate and energetic attitude to engage with customers and colleagues alike.
- **Soft Skills:** Excellent problem-solving abilities and a cooperative spirit. Strong interpersonal skills, with the ability to work effectively in a team setting and interact positively with customers.
- **Communication Skills:** Exceptional verbal and written communication skills in English and Malay. Fluency in additional languages will be considered an advantage.
- **Technical Skills:** Basic computer proficiency, including familiarity with online communication tools and customer relationship management systems.
- **Availability:** Flexibility in working hours to accommodate various customer needs, including weekends and holidays if required.
**Benefits:**
- Competitive salary and performance-based incentives.
- Comprehensive retirement plan for long-term financial security.
- Employee discounts on Perodua vehicles and services.
- Remote work flexibility to balance professional and personal commitments.
- Opportunities for professional development and career advancement within a leading company in the automotive industry.
**Working Environment:**
At Perodua, we foster a workplace culture where building strong connections is paramount. We believe in treating our colleagues like family, encouraging collaboration, mutual support, and a shared commitment to excellence in customer service.
**Application Deadline:** Please submit your application by October 4, 2024.
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, disability, or any other characteristic. We encourage applications from all individuals and are eager to expand our team with dedicated and talented people.
Join us at Perodua and be part of a team that values connection, collaboration, and customer satisfaction!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
