Online Customer Care Assistant

Job Description:We are looking for a motivated and dedicated Online Customer Care Assistant to join our team at S P Setia Berhad in George Town, Penang, MY. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities:- Manage customer inquiries and provide timely and accurate responses via online platforms.- Assist customers with their orders, concerns, and feedback in a professional and courteous manner.- Collaborate with internal teams to resolve customer issues and improve overall customer experience.- Monitor online reviews and feedback to identify areas for improvement and implement solutions.- Develop innovative ways to enhance online customer care services and processes.- Maintain a positive and adaptive attitude in a fast-paced online environment.- Uphold the highest standards of ethical conduct and integrity in all interactions with customers and colleagues.

Requirements:- 4+ years of experience in customer service or a related field.- Strong communication and interpersonal skills.- Excellent problem-solving abilities and attention to detail.- Ability to work independently and in a team environment.- Proficiency in using online communication platforms and tools.- Adaptability to handle changing priorities and tasks effectively.- Innovative mindset to develop new solutions for customer care challenges.- Commitment to upholding the values of the company and delivering top-notch service to customers.

Personality Traits: Motivated, dedicatedSoft Skills: Adaptability, innovation

Benefits:- Dental insurance- Company transportation- Travel and spending expenses

Equal Opportunity Statement:S P Setia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, national origin, age, or disability status. We strive to ensure equal employment opportunities for all employees and applicants.

Deadline to apply: ********

Join our team and make a difference in the online customer care experience at S P Setia Berhad! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.