Online Customer Care Representative

Job Description:

We are looking for a passionate and adaptable Online Customer Care Representative to join our team at Eco World Development Group Berhad. As an Associate Level position, you will be responsible for providing top-notch customer service to our online customers in George Town, Penang, MY.

Responsibilities:1. Respond to customer inquiries and concerns through various online channels such as email, chat, and social media.2. Assist customers with product information, order status, and general inquiries.3. Resolve customer complaints and issues in a timely and professional manner.4. Process orders, returns, and exchanges accurately.5. Collaborate with other departments to ensure customer satisfaction.6. Analyze customer feedback and data to identify trends and improve processes.7. Provide feedback to the management team on ways to enhance the customer experience.8. Stay up-to-date on product knowledge and company policies.

Requirements:1. 4 years of experience in customer service or a related field.2. Strong problem-solving skills and analytical abilities.3. Excellent communication and interpersonal skills.4. Ability to work independently and in a team environment.5. Familiarity with online customer service platforms and tools.6. Proficiency in MS Office and customer relationship management (CRM) software.7. A positive attitude and a willingness to learn and grow.

Personality Traits:1. Passionate about providing exceptional customer service.2. Adaptable to changing priorities and customer needs.

Soft Skills:1. Strong problem-solving skills.2. Ability to analyze data and customer feedback to improve processes.

Benefits:1. Free food provided during working hours.2. Remote work flexibility.3. Visa sponsorship for qualified candidates.

Working Environment:At Eco World Development Group Berhad, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where your ideas and contributions are valued.

Deadline to Apply:********

Equal Opportunity Statement:Eco World Development Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.