Online Customer Service Assistant

Job Description:

We are looking for a motivated and passionate Online Customer Service Assistant to join our team at Westports Holdings Berhad in George Town, Penang, Malaysia. As a part-time Associate Level position with a minimum of 2 years of experience, you will be responsible for providing excellent customer service to our online customers.

Responsibilities:- Respond to customer inquiries and provide support through various online platforms such as email, chat, and social media.- Process online orders, returns, and exchanges in a timely and efficient manner.- Maintain a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.- Collaborate with other departments to ensure a seamless online shopping experience for customers.- Assist in updating product information, pricing, and promotions on the company's website.- Monitor online reviews and feedback, and take necessary actions to improve customer satisfaction.

Requirements:- Must be passionate about providing exceptional customer service.- Ability to work independently and prioritize tasks effectively.- Strong persuasion skills to promote products and services to customers.- Attention to detail to ensure accuracy in order processing and data entry.- Previous experience in online customer service or e-commerce is preferred.- Excellent communication skills in English and Malay (both written and verbal).- Proficiency in using online customer service software and Microsoft Office applications.

Benefits:- Free food provided during working hours.- Training and professional development opportunities to enhance your skills.- Company equipment provided for remote work.- Build strong relationships with colleagues, clients, and partners in a collaborative working environment.

Equal Opportunity Statement:Westports Holdings Berhad is an equal opportunity employer and prohibits discrimination against any employee or applicant based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply for this position.

Deadline to apply: June 25, 2024.

We look forward to welcoming a dedicated and enthusiastic individual to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.