**Job Title:** Online Customer Support Assistant
**Company:** UMW Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
UMW Holdings Berhad is searching for a dedicated and motivated Online Customer Support Assistant to join our dynamic team. This is an exciting entry-level opportunity for individuals seeking to launch their careers in customer service within a reputable organization. The successful candidate will play a critical role in ensuring our customers receive exceptional support and assistance through various online platforms.
**Responsibilities:**
- **Customer Interaction:** Respond promptly and effectively to customer inquiries via email, chat, and social media platforms. Ensure timely follow-up to any arising issues.
- **Issue Resolution:** Identify customer problems and work toward resolving them efficiently. Utilize problem-solving skills to address complaints and provide solutions that exceed expectations.
- **Information Management:** Update customer records and manage account information in our customer relationship management (CRM) system. Ensure all customer interactions and resolutions are documented accurately.
- **Product Knowledge:** Gain a strong understanding of UMW Holdings' products and services to provide accurate information and support to customers.
- **Customer Feedback:** Encourage and collect constructive feedback from customers to improve services and the overall customer experience.
- **Collaboration:** Work closely with team members and other departments to share insights and develop solutions for recurring customer issues.
- **Performance Monitoring:** Collaborate with supervisory staff to track and maintain performance metrics, ensuring you meet or exceed service goals.
- **Creative Problem Solving:** Employ creative thinking to develop innovative solutions for customer satisfaction challenges and contribute ideas for process improvement.
- **Continuous Development:** Engage in ongoing training and development opportunities to enhance personal skills and knowledge of the customer service field.
**Requirements:**
- **Educational Background:** High school diploma or equivalent (preferred); willingness to learn and adapt in a customer-focused environment.
- **Personality Traits:** Must be independent and resilient, able to thrive in a fast-paced and occasionally challenging environment.
- **Soft Skills:** Strong cooperation skills to work effectively within a team, and creativity to find unique solutions to customer inquiries and problems.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- **Technical Skills:** Basic computer literacy and familiarity with online communication platforms. Proficiency in CRM software is an advantage but not required.
- **Availability:** Flexibility to work part-time hours, including evenings and weekends as needed.
**Benefits:**
- **Dental Insurance:** Comprehensive dental coverage to ensure your oral health is well taken care of.
- **Company Equipment:** Access to necessary tools and technology to perform your job effectively from the comfort of your home or work location.
- **Joining Bonus:** A competitive bonus awarded upon successful completion of the initial training period and fulfillment of employment conditions.
**Working Environment:**
At UMW Holdings Berhad, we pride ourselves on creating a working environment that emphasizes exceeding customer expectations and delivering delight at every interaction. We encourage a culture of positivity, where team members are empowered to contribute their ideas and collaborate seamlessly.
**Application Deadline:** Please submit your application by October 15, 2024.
**Equal Opportunity Statement:**
UMW Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
