Job Description:
Sunway Group is seeking a dynamic and experienced Online Customer Support Manager to join our team in Johor Bahru, Johor, MY. As an Associate Level Online Customer Support Manager, you will be responsible for managing and overseeing all aspects of our online customer support operations.
Responsibilities:1. Develop and implement online customer support strategies to improve customer satisfaction and retention.2. Manage a team of customer support representatives, providing training and guidance as needed.3. Monitor and analyze customer support metrics to identify areas for improvement and implement solutions.4. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.5. Collaborate with other departments, such as IT and sales, to streamline customer support processes and systems.6. Stay up-to-date on industry trends and best practices in online customer support to continuously improve our services.7. Conduct regular performance evaluations for the customer support team and provide feedback for professional development.8. Assist in developing and implementing customer support policies and procedures.
Requirements:1. Minimum of 5 years of experience in online customer support management.2. Strong leadership skills and the ability to motivate and inspire a team.3. Excellent communication and interpersonal skills.4. Proven track record of delivering exceptional customer service.5. Proficiency in customer support software and online communication tools.6. Ability to work in a fast-paced environment and adapt to changes quickly.7. Reliable and resilient personality traits.8. Strong research skills and adaptability.9. Experience in profit sharing and remote work flexibility.10. Bachelor's degree in Business Administration or related field.
Benefits:1. Profit sharing opportunities.2. Company-provided equipment.3. Remote work flexibility.4. Competitive salary and benefits package.5. Opportunities for professional growth and development.
Working Environment:At Sunway Group, we flourish in a culture that embraces change and responds resiliently. We value creativity, innovation, and collaboration, and we strive to create a supportive and inclusive work environment where every team member can thrive.
Equal Opportunity Statement:Sunway Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to Apply: ********
We look forward to welcoming a talented and driven Online Customer Support Manager to our team at Sunway Group. Apply now to join us in revolutionizing the customer support experience for our online customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
