Job Description:MYEG Services Berhad is seeking an enthusiastic and motivated individual to join our team as an Online Customer Support Representative in Johor Bahru, Johor, MY. This is a part-time entry-level position with no prior experience required.
Responsibilities:1. Provide excellent customer service to online customers via various communication channels such as email, chat, and social media.2. Address customer inquiries, resolve problems, and escalate issues as needed.3. Assist customers with account management, billing inquiries, and product information.4. Use analytical skills to identify trends and provide feedback to improve online customer support processes.5. Work independently to prioritize tasks and manage time effectively.6. Collaborate with cross-functional teams to ensure a seamless customer experience.7. Demonstrate creativity in finding innovative solutions to customer problems.8. Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
Requirements:1. Motivated individual with a strong desire to succeed in a fast-paced customer support role.2. Ability to work independently and take initiative to resolve customer issues.3. Strong analytical skills to assess customer needs and provide tailored solutions.4. Creative thinking to come up with innovative approaches to customer support.5. Excellent communication skills and a customer-focused mindset.6. Proficient computer skills and familiarity with online communication tools.7. Ability to adapt to change and work effectively in a flexible environment.
Benefits:1. Free accommodation for out-of-town candidates.2. Visa sponsorship for international candidates.3. Relocation allowance for candidates moving to Johor Bahru.
Working Environment:At MYEG Services Berhad, we pride ourselves on our flexible work environment that values speed and efficiency. We encourage our employees to adapt to change and explore new ways of improving customer support services.
Deadline to Apply: May 17, 2024
Equal Opportunity Statement:MYEG Services Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, or any other factor.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
