Job description:
We are seeking a highly skilled Online Live Chat Manager to join our team at Proton Holdings Berhad in Johor Bahru, Johor, MY. This is a part-time position at the mid-to-senior level, requiring a minimum of 7 years of experience in online chat management or a related field.
Responsibilities:- Manage and oversee the online live chat platform, ensuring that customer inquiries are handled in a timely and professional manner.- Train and mentor a team of online chat representatives, providing guidance and support to ensure high-quality customer service.- Develop and implement strategies to improve customer engagement and satisfaction through the online chat platform.- Work closely with the marketing and sales teams to ensure a seamless online customer experience that aligns with the company's branding and messaging.- Analyze data and metrics related to the online chat platform, identifying trends and opportunities for improvement.- Stay up-to-date on industry trends and best practices in online customer service and live chat management.
Requirements:- 7 years of experience in online chat management or a related field.- Energetic and independent personality traits.- Strong leadership and adaptability skills.- Excellent communication and interpersonal skills.- Proven track record of successfully managing online chat platforms.- Bachelor's degree in business, marketing, or a related field preferred.
Benefits:- Training & professional development opportunities.- Company-provided equipment for remote work.- Life insurance coverage.- Opportunity to work in a creative and innovative environment that fosters growth and collaboration.
Equal Opportunity Statement:Proton Holdings Berhad is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, religion, or disability.
Deadline to apply: May 1, 2024.
If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
