**Job Title:** Online Operations Associate
**Company:** Petronas
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
**Job Description:**
Petronas is seeking a dedicated and confident Online Operations Associate to join our dynamic team in Kuala Lumpur. This part-time position offers an exciting opportunity to play a key role in our online operations, ensuring that we continue to exceed customer expectations and deliver exceptional service. As an Online Operations Associate, you will work closely with various teams to support our online initiatives and contribute to the overall efficiency and success of our digital operations.
**Key Responsibilities:**
1. **Online Operations Management:**
- Assist in the management and execution of online operations, ensuring smooth processes from order placement to delivery.
- Monitor online inventory, ensuring adequate stock levels and timely replenishment to meet customer demand.
- Coordinate with suppliers and vendors to resolve any issues related to online orders, deliveries, or product availability.
2. **Customer Support and Engagement:**
- Provide exceptional customer service by addressing customer inquiries and resolving issues promptly via online channels (email, chat, social media).
- Collaborate with the marketing team to develop online customer engagement strategies that build brand loyalty and enhance the customer experience.
3. **Data Analysis and Reporting:**
- Analyze online sales data and customer feedback to identify trends and areas for improvement in operations.
- Prepare regular reports on operational performance metrics, sales figures, and customer satisfaction levels to present to management.
4. **Strategic Planning and Implementation:**
- Engage in strategic planning to enhance online operations and improve efficiency.
- Participate in the development and implementation of new online services and features aimed at enhancing customer satisfaction.
5. **Cross-Functional Collaboration:**
- Work closely with IT, marketing, and logistics teams to ensure alignment of online initiatives with overall business objectives.
- Contribute to project meetings, providing insights and suggestions based on customer feedback and operational data.
6. **Training and Development:**
- Stay informed about industry trends and best practices to recommend improvements in operational processes.
- Participate in training programs to enhance skills and knowledge relevant to online operations.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** Minimum of 2 years of experience in online operations, e-commerce, or related roles.
**Skills and Attributes:**
- **Personality Traits:**
- Dedicated: A strong commitment to excellence and achieving results.
- Confident: Ability to make decisions and take ownership of responsibilities.
- **Soft Skills:**
- Strategic Planning: Proven ability to think strategically and develop actionable plans that drive success.
- Leadership: Capability to influence and motivate others, even in a team setting, to achieve operational goals.
- **Technical Skills:**
- Proficiency in online retail platforms, e-commerce tools, and customer relationship management (CRM) systems.
- Strong analytical skills with experience in data analysis and reporting.
**Benefits:**
- Employee discounts on products and services.
- Provision of company equipment to facilitate work.
- Opportunities for training and professional development to enhance your skills and career growth.
**Working Environment:**
At Petronas, we focus on exceeding customer expectations and delivering delight. Our team-oriented environment fosters collaboration and creativity, where every member is encouraged to contribute ideas and solutions.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.