**Job Title:** Online Support Officer
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
---
**Job Description:**
Digi.Com Berhad, a leading telecommunications company in Malaysia, is on the hunt for an enthusiastic and driven Online Support Officer to join our dynamic team. This entry-level position offers an exciting opportunity for individuals looking to kickstart their career in customer support while embracing the flexibility of remote work.
As an Online Support Officer, you will be the frontline ambassador for Digi.Com, engaging with our valued customers to assist them with inquiries, troubleshoot issues, and provide top-notch service. You will play a crucial role in fostering positive customer experiences and promoting our brand values.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via various online platforms including chat, email, and social media.
- Address customer concerns and inquiries clearly, ensuring a thorough understanding of their issues and providing effective solutions.
2. **Issue Resolution:**
- Analyze and troubleshoot customer problems related to products and services, seeking to resolve issues efficiently and effectively.
- Escalate complex issues to senior team members or relevant departments as necessary while maintaining ownership of the customer's experience.
3. **Research and Documentation:**
- Conduct relevant research to provide accurate information and solutions to customer inquiries.
- Maintain and update customer interaction records in the database, ensuring all notes are clear and informative for future reference.
4. **Feedback and Improvement:**
- Actively collect customer feedback to identify trends and areas for improvement in service quality and product offerings.
- Collaborate with team members to share insights and suggestions to enhance overall customer satisfaction.
5. **Product Knowledge:**
- Acquire and maintain a comprehensive understanding of Digi.Com's products, services, and promotions to effectively respond to inquiries and inform customers.
6. **Team Collaboration:**
- Work closely with team members and various departments to develop effective communication channels and support initiatives.
- Connect with other support officers to share best practices and strategies for improved customer engagement.
7. **Innovative Thinking:**
- Participate in brainstorming sessions to contribute creative ideas that enhance customer service processes and tools.
**Job Requirements:**
- **Educational Background:**
- A high school diploma or equivalent. Further education in customer service, communications, or related fields is a plus.
- **Experience:**
- No prior experience required; however, any experience in customer-facing roles will be advantageous.
- **Personality Traits:**
- Driven and energetic with a passion for helping others and delivering outstanding customer service.
- Positive attitude and enthusiasm to learn and adapt in a fast-paced environment.
- **Soft Skills:**
- Strong adaptability to shifting priorities and customer needs.
- Excellent research skills to find timely and accurate information.
- **Technical Skills:**
- Proficient with basic computer applications and familiarity with online communication tools.
- Ability to navigate and learn company-specific software and systems quickly.
**Benefits:**
- Flexible remote work arrangement, empowering you to tailor your work environment.
- Potential relocation allowance for candidates willing to shift to George Town, Penang.
- Exciting travel opportunities based on company events and training.
**Working Environment:**
Join a workplace that unleashes creativity and nurtures innovation. At Digi.Com, we celebrate diverse ideas and encourage our employees to think outside the box while working collaboratively as part of a supportive team.
**Application Deadline:**
Interested candidates are encouraged to apply by **October 5, 2024**.
---
**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or any other dimension of diversity. We encourage all qualified candidates to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
