### Job Title: Online Support Representative
**Company:** Proton Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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#### **Job Overview:**
Proton Holdings Berhad is seeking a dedicated and passionate Online Support Representative to join our dynamic team. This part-time position is perfect for individuals who thrive in a fast-paced environment and are committed to delivering exceptional customer service. The ideal candidate will leverage their extensive experience in online support to ensure that our customers are satisfied and well-informed.
#### **Key Responsibilities:**
- **Customer Support:** Respond promptly to customer inquiries via chat, email, and social media platforms, ensuring a timely resolution of issues while maintaining a high level of customer satisfaction.
- **Issue Resolution:** Analyze and troubleshoot customer problems efficiently. Provide clear and accurate information regarding product usage, features, and troubleshooting steps.
- **Product Knowledge:** Develop and maintain an in-depth understanding of proton's products and services to better assist customers.
- **Documentation:** Record customer interactions and issues in the company's CRM system. Ensure accurate and comprehensive notes are logged for future reference.
- **Feedback Gathering:** Collect customer feedback and insights to report to management, helping to refine processes and improve product offerings.
- **Team Collaboration:** Work closely with other departments, including sales, technical support, and product development, to escalate complex issues and provide streamlined solutions.
- **Training and Development:** Participate in training sessions to continuously improve product knowledge and customer service skills. Share insights and best practices with team members to foster a collaborative work environment.
- **Performance Metrics:** Meet or exceed performance targets related to response times, customer satisfaction ratings, and issue resolution rates.
#### **Requirements:**
- **Experience:** Minimum of 3 years in a customer service or online support role, preferably in a technology or software service environment.
- **Education:** A degree or diploma in a relevant field is an advantage.
- **Skills:**
- **Communication:** Excellent verbal and written communication skills, capable of conveying information clearly and effectively to customers and team members.
- **Leadership:** Ability to take initiative, guide customers towards solutions, and collaborate within a team.
- **Personality Traits:**
- **Passionate:** A genuine enthusiasm for helping customers and contributing to the success of the team.
- **Energetic:** A positive attitude and high energy, able to engage effectively with customers and colleagues.
#### **Benefits:**
- Profit sharing opportunities based on performance and company profits.
- Retirement plan to secure your future financial well-being.
- Relocation allowance for candidates willing to relocate to George Town, Penang, MY.
#### **Working Environment:**
Join a high-energy workplace where teamwork and collaboration are paramount. At Proton Holdings Berhad, we emphasize achieving impactful results and fostering a culture of success and motivation.
#### **Application Deadline:**
Please submit your application by **October 16, 2024**.
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**Equal Opportunity Statement:**
Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates regardless of race, gender, disability, or any other status.
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If you are looking to join a vibrant team where your contributions will be valued and rewarded, we encourage you to apply for the Online Support Representative position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
