**Job Title:** Online Web Chat Assistant
**Company:** Maxis Berhad
**Location:** Kuala Lumpur, Kuala Lumpur, MY
**Job Type:** Full-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### Job Description
Maxis Berhad, a leading telecommunications company in Malaysia, is seeking a motivated and energetic Online Web Chat Assistant to join our vibrant customer service team. This entry-level position offers an exciting opportunity to kick-start your career in a fast-paced environment where you will engage directly with our customers via online chat to deliver exceptional service and support.
As an Online Web Chat Assistant, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services. The ideal candidate should possess a resilient personality, thrive in a dynamic work environment, and be committed to delivering outstanding service.
### Key Responsibilities
1. **Customer Engagement:**
- Respond to customer inquiries via web chat promptly and professionally.
- Provide accurate information about Maxis products and services, helping customers make informed decisions.
- Assist customers with troubleshooting and resolving technical issues in real-time.
- Ensure a positive customer experience by demonstrating empathy and understanding.
2. **Issue Resolution:**
- Identify customer issues based on their inquiries and provide effective solutions or escalate to appropriate departments when necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily and take additional action if required.
3. **Documentation and Reporting:**
- Maintain detailed records of customer interactions and transactions in the customer management system.
- Prepare and submit reports on common customer issues and feedback for continuous improvement.
4. **Collaboration:**
- Work closely with other team members and departments to ensure a seamless customer experience across all channels.
- Participate in team meetings and contribute ideas for enhancing customer service processes.
5. **Continuous Learning:**
- Stay updated on product knowledge, promotional offers, and company policies to provide comprehensive support to customers.
- Engage in training sessions and workshops to enhance your skills and knowledge.
### Requirements
**Education:**
- A minimum of a high school diploma or equivalent; further education in customer service or related fields is a plus.
**Experience:**
- No prior work experience is required; fresh graduates are encouraged to apply.
**Technical Skills:**
- Familiarity with customer service software and online chat platforms is advantageous.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
**Personality Traits:**
- Energetic: Possess a positive attitude and motivation to engage with customers and colleagues.
- Resilient: Ability to handle challenging customer interactions and recover from setbacks.
**Soft Skills:**
- Project Management: Capable of managing multiple chats and requests efficiently while maintaining the quality of service.
- Research: Strong ability to locate information quickly and effectively to assist customers.
### Benefits
- **Profit Sharing:** Eligible for performance-based profit sharing bonuses.
- **Remote Work Flexibility:** Opportunities for remote work to enhance work-life balance.
- **Employee Discounts:** Access to exclusive discounts on Maxis products and services.
### Working Environment
At Maxis Berhad, we cultivate a work culture that fosters leadership, inclusivity, and mentorship. We value diverse perspectives and believe in providing a supportive environment where team members can learn and grow together.
### Application Deadline
To be considered for this exciting opportunity, please submit your application by **October 29, 2024**.
### Equal Opportunity Statement
Maxis Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Embark on your journey with Maxis Berhad and make a difference in our customers' experience today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.