**Job Title: Online Web Chat Assistant**
**Company: Telekom Malaysia Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
### Job Description
Telekom Malaysia Berhad is seeking a dedicated and resourceful Online Web Chat Assistant to join our dynamic customer support team in George Town, Penang. This entry-level position is perfect for individuals who thrive in a fast-paced environment and are eager to provide exceptional customer service through online chat platforms. As a key point of communication with our customers, you will be responsible for addressing queries, resolving issues, and ensuring a high level of satisfaction with our services.
### Responsibilities
- **Customer Interaction**: Engage with customers through live chat, providing timely and accurate responses to inquiries regarding our products and services.
- **Issue Resolution**: Identify and resolve customer issues effectively, using available resources and tools. Escalate complex problems to relevant departments when necessary.
- **Information Gathering**: Collect and analyze information from customer interactions to identify trends and provide feedback to improve service delivery.
- **Documentation**: Maintain accurate records of customer interactions, issues, and resolutions using our internal systems.
- **Collaboration**: Collaborate with team members and other departments to enhance the overall customer experience and ensure seamless communication.
- **Continuous Learning**: Stay updated on product knowledge, company policies, and customer service best practices to provide informed guidance to customers.
- **Customer Feedback**: Solicit and document customer feedback to contribute to the development of better service solutions and improvements.
- **Performance Metrics**: Meet established performance metrics including response time, customer satisfaction scores, and issue resolution rates.
### Requirements
#### Educational Background:
- High school diploma or equivalent; higher education is a plus.
#### Experience:
- No prior experience necessary; however, any customer service experience will be an advantage.
#### Personality Traits:
- **Dedicated**: Demonstrates commitment to providing excellent customer service and is willing to go the extra mile.
- **Resourceful**: Ability to effectively utilize available tools and information to solve customer issues efficiently.
#### Soft Skills:
- **Presentation**: Strong written communication skills with the ability to present information clearly and concisely in a chat format.
- **Decision-Making**: Ability to assess situations and make informed decisions quickly, prioritizing customer satisfaction and service efficiency.
#### Technical Skills:
- Basic proficiency in using computers and familiarity with chat applications.
- Comfortable navigating software and learning new systems.
### Benefits
- Relocation allowance for qualified candidates
- Visa sponsorship available for international applicants
- Provision of company equipment necessary for job functions
### Working Environment
At Telekom Malaysia Berhad, we encourage a spirit of exploration and taking calculated risks for growth. Our team is committed to fostering an energetic and innovative atmosphere where every member can thrive.
### Application Deadline
Deadline to apply: ********
### Equal Opportunity Statement
Telekom Malaysia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of gender, ethnicity, religion, age, disability, or any other status.
Join Telekom Malaysia Berhad and be a part of a team that values growth, collaboration, and exceptional customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
