Online Web Chat Specialist

Job Description:

YTL Corporation Berhad is seeking a reliable and energetic individual to join our team as an Online Web Chat Specialist in Johor Bahru, Johor, MY. This part-time entry-level position requires at least 1 year of experience in customer service or online communication.

Responsibilities:
- Engage with customers through online web chat to provide support, answer questions, and assist with sales inquiries
- Utilize persuasive techniques to encourage customers to make purchases or sign up for services
- Cooperate with team members to provide a seamless online customer experience
- Analyze chat data to identify trends and make recommendations for improving customer satisfaction
- Work with other departments to address customer issues that may arise during online interactions
- Maintain accurate records of customer interactions and follow up as needed

Requirements:
- Reliable and energetic personality traits
- Strong persuasion skills to effectively communicate with customers
- Ability to cooperate with team members to achieve common goals
- Proficiency in using online chat platforms and basic customer service software
- Excellent written communication skills in English
- Flexible schedule to accommodate part-time hours

Benefits:
- Free accommodation for part-time employees
- Remote work flexibility for added convenience
- Employee discounts on company products and services

Working Environment:
At YTL Corporation Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service through online channels, and we are committed to continuous improvement and innovation.

Deadline to Apply:
July 12, 2024

Equal Opportunity Statement:
YTL Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.