**Job Title:** Online Web Chat Specialist
**Company:** Kuala Lumpur Kepong Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Description
Kuala Lumpur Kepong Berhad is seeking a driven and independent individual for the role of Online Web Chat Specialist. This entry-level position is an excellent opportunity to embark on a professional journey within an established yet nurturing company that fosters an entrepreneurial spirit. As an Online Web Chat Specialist, you will be instrumental in enhancing our online customer service, connecting with clients and potential customers through effective and engaging online communication.
### **Key Responsibilities**
- **Customer Interaction:**
- Respond promptly and professionally to inquiries received via live chat, ensuring a positive customer experience.
- Actively listen to customer needs and provide accurate information regarding our products and services.
- Maintain a friendly and approachable demeanor while assisting customers, building rapport and trust.
- **Problem Solving:**
- Utilize strong decision-making skills to resolve customer issues effectively and efficiently.
- Identify customer concerns, escalate issues when necessary, and follow up to ensure resolution and satisfaction.
- **Data Management:**
- Record and document all customer interactions accurately in our database for future reference and analysis.
- Maintain up-to-date knowledge of our services and offerings to provide current and relevant responses to customer inquiries.
- **Quality Assurance:**
- Pay close attention to detail in every communication, ensuring that messages are clear, concise, and free of errors.
- Continuously seek to improve service quality and customer interactions by providing feedback to management on customer trends and insights.
- **Team Collaboration:**
- Work closely with other team members and departments to share information and improve customer service delivery.
- Participate in training sessions and team meetings, embracing opportunities for learning and development.
### **Requirements**
- **Education & Experience:**
- High school diploma or equivalent; no prior experience is necessary. Relevant coursework in communication, customer service, or a related field is an advantage.
- **Skills and Personality Traits:**
- Driven and independent with a proactive attitude towards learning and self-improvement.
- Excellent decision-making abilities and confidence in handling customer inquiries and concerns.
- Strong attention to detail, ensuring accurate communication and thorough documentation.
- Exceptional written communication skills with a warm and engaging tone.
- **Technical Proficiency:**
- Comfortable navigating online chat platforms and basic computer applications. Familiarity with CRM software is a plus.
### **Benefits**
- Visa sponsorship for eligible candidates.
- Comprehensive dental insurance.
- Medical coverage to ensure your well-being.
### **Working Environment**
At Kuala Lumpur Kepong Berhad, we nurture an entrepreneurial atmosphere that encourages creativity and innovation, even within an established organization. Join us and be part of a dynamic team that values initiative and personal growth.
### **Application Process**
If you are ready to make a meaningful impact and embark on an exciting career with us, please submit your application by the deadline: **November 2, 2024**.
### **Equal Opportunity Statement**
Kuala Lumpur Kepong Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.