Logistics & Coordination:
Moving Schedule Management:
Coordinate moving dates and times with customers, confirming their availability and needs.
Maintain an organized schedule of upcoming residential moves, ensuring timely preparation and efficient use of resources.
Manage and update the moving schedule to accommodate any last-minute changes or delays.
Inventory and Packing Support:
Assist customers in preparing for the move, including providing guidance on what to pack and what can be left behind.
Coordinate the inventory of items to be moved, ensuring everything is accounted for and labeled appropriately.
Oversee or assist with the packing process, ensuring fragile items are packed securely and safely.
Route Planning & Vehicle Coordination:
Assist in determining the most efficient routes for the moving vehicles to minimize time and transportation costs.
Coordinate the allocation of moving trucks and equipment (dollies, blankets, straps, etc.)
to ensure they are ready and available on moving day.
Communicate with drivers and moving teams to ensure all logistics are in place.
Vendor Coordination:
Coordinate with external service providers, such as storage facilities or temporary housing solutions, if needed by the client.
Work with moving equipment rental services to ensure the availability of any necessary tools or vehicles.
Customer Service & Communication:
Client Liaison:
Serve as the main point of contact for customers, ensuring their needs and concerns are addressed promptly and professionally.
Provide updates on the status of the move, including any changes to timing or schedule.
Offer advice to customers on how to prepare for the move, what items to prioritize, and how to handle special requests.
Quotation & Billing:
Provide customers with quotes based on the size of their move, distance, and any special services required.
Assist with the invoicing process, ensuring accuracy in billing for services rendered.
Problem Resolution:
Handle any issues or challenges that arise before, during, or after the move, such as delays, damaged items, or customer complaints.
Ensure quick and satisfactory resolution, maintaining a high level of customer satisfaction.
Team & Operational Support:
Crew Coordination:
Assign tasks to the moving crew, ensuring everyone is clear on their responsibilities.
Oversee the moving team to ensure the safe handling of all items, including the proper use of packing materials and equipment.
Ensure that all team members are adhering to safety standards and company protocols during the move.
Safety & Compliance:
Ensure that all safety regulations are followed, including the proper lifting techniques, handling of fragile items, and driving procedures.
Monitor moving activities to ensure compliance with relevant transportation and safety laws.
Administrative & Record-Keeping:
Documentation:
Maintain accurate records of customer details, moving schedules, inventory lists, and billing information.
Ensure that all paperwork related to the move, including inventory sheets, packing lists, and customer agreements, is complete and up-to-date.
Reporting:
Assist with compiling daily or weekly reports to track the progress of moving operations.
Record any issues that arise during the moving process and communicate them to management for future improvements.
Post-Move Follow-Up:
Customer Feedback:
Conduct follow-up calls or surveys with customers to ensure their satisfaction with the move.
Address any post-move concerns, such as missing items, damage claims, or unfulfilled requests.
Company:
Packers Xpress Sdn Bhd merupakan syarikat pemindahan yang menawarkan perkhidmatan yang khusus dalam membantu individu dan organisasi untuk memindahkan barang dari satu lokasi ke lokasi lain.
Syarikat menawarkan pelbagai jenis perkhidmatan untuk memastikan proses pemindahan berjalan lancar dan efisien.
Selain itu, syarikat juga menawarkan perkhidmatan penyimpanan barang (storage), pembungkusan barang pindahan, dan penjualan kotak untuk barang-barang pemindahan.#J-18808-Ljbffr