As the Operation & Customer Service Executive, your key responsibilities include:
Operational Management:
Oversee and coordinate daily pest control operations to ensure smooth service delivery.
Monitor and evaluate team performance to meet quality and productivity standards.
Ensure adherence to ISO 9001 standards and company policies during service execution.
Assist in resource planning, including manpower and equipment allocation.
Manage inventory, including pest control chemicals, tools, and equipment, ensuring proper stock levels and compliance with safety protocols.
Conduct regular stock checks and audits to maintain inventory accuracy.
Conduct regular audits and inspections to maintain service quality.
Customer Service:
Act as the primary point of contact for customers, addressing inquiries and resolving complaints promptly.
Manage service scheduling and follow-ups to ensure timely delivery.
Provide professional advice and recommendations to customers regarding pest control solutions.
Maintain accurate records of customer interactions and service feedback for continuous improvement.
Coordinate with sales, operation, and administrative support teams to ensure a seamless service experience.
Provide training and guidance to subordinate/technicians to enhance their skills and knowledge.
Requirements
A diploma or degree in Business Administration, Environmental Science, or a related field.
Minimum 3 years in operations management, customer service, or store management, preferably in the pest control or related industry.
Excellent organizational and problem-solving skills.
Strong communication and interpersonal abilities.
Proficiency in MS Office applications (Word, Excel, PowerPoint).
Ability to manage multiple tasks effectively under pressure.
Perks and Benefits:
Basic Salary
Group Sales Commission & Incentive
Medical Miscellaneous allowance
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