Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Why Trip.com Group We offer a stage to unleash your full potential and drive global impact.
As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip.
At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.As the Customer Advisor, you willAssist customers with their inquiries and concerns via phone, chat, or e-mailCommunicate effectively with customers, showing empathy and patienceWork as part of a high-performing team, supporting and helping colleagues and Team Lead, as requiredAdvocate the Trip.com culture both internally and externallyAssist with ad hoc projects, as assignedSkills & ExperienceGood verbal and written Korean (Mono-lingual) or English communication(bi-lingual) communication skillsHas passion for helping and supporting others and gains sense of fulfilment from saving someones day.Good computer skills and knowledge of MS Office toolsPositive and forward-thinking attitude; diligent and results-orientedWe are providing most competitive compensation and benefit with open and horizontal culture & working environment (Providing Meal, Night shift and language allowance, monthly & yearly incentive)Shifting schedule, working 5days in a week (Mon to Sun)Contract TypeFixed-term contract (1 year)3 months probationThe contract can be transferred to permanent, extended or terminated according to working performance.Working TimeShift Work (Schedule work)5days a week (Mon-Sun)What We OfferFast-growing global platformGlobal career opportunitiesProfessional coaching and trainingRecognition & Award ProgramsActivities: Customer Service Day, Company Birthday Celebration, etc.Hybrid working mode.Friendly office environment located in downtown.Competitive salary and compensationMonthly & yearly performance bonusMultiple allowance: meal, night shift transportation and weekend working shift.Have a good trip, and see you soon!