Task Responsibilities Main duty is to lead, manage, problem-solving of 2nd level support & troubleshooting, RCA, customer reporting, guiding & assisting other Back Office engineers Plan and arrange Corrective and Preventive maintenance of Core, Radio, Transmission, within defined SLA's Fault management in terms of coordination among other Back Office teams (Core, Radio, Transmission)Audit of existing network and suggestion of improvement plans.Planning support by providing network topology and information.Coordination with customer and MS internal stakeholders, satisfied customer on the project delivery.Performance evaluation of Back Office resources.Authority Approval of the reports generated, job rotation, shift/leave managementEnsure that the BO team has the required skills and competence to perform their tasks efficientlyGuide & support the Back-Office Engineers Support the team in advanced trouble shooting and fault resolution.Review the Performance Evaluations done by the Team leadersEducation Qualification Bachelor's degree in Electronics and Telecommunications EngineeringTechnical skills Minimum 3 years working experience as O&M Manager/Lead managing multiple domain i.e. Transmission IP/DWDM, RAN, etc.Minimum 2 years working experience as O&M engineer in operation & maintenance for any domain i.e. Transmission IP/DWDM, RAN, etc.Very Good knowledge of service networks / service applications characteristics and capabilities Very Good knowledge of service performance indicators and their interpretationVery Good support system knowledge and shall be able to use required applications after proper set-up, with use of documentation without further assistanceVery Good knowledge of services and service applications implementation / integration processes.Very Good knowledge in any of IP/Access, Core, Transport and Service NetworksGood knowledge and practical skills in any global process i.e. ETOM, FCAPS, ITIL HCIE or equivalent certificateOther skills Good leadership and communication skills, especially in handling technical requirementsAbility to manage the team and create team spirit in a positive mannerInnovative and creativeSelf driven, result oriented, very good coordination and communication skillsMotivated with a positive attitude.Contract(s) position is available.