Operation Manager - (Japanese Speaking)

Monitor, track and evaluate supervisor performance based upon pre-determined KPI and provide ongoing support and feedback to supervisors to ensure all client deliverables are met and company standards are adhered to.
Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly.
Ensure that under performing associates and supervisors meet client expectations through the creation and implementation of written action plans.
Resolve customer escalations.
Responsible for upward and downward communication both internally and as required to the client.
Interact as needed with other functional areas including HR, recruitment, marketing and Information Technology.
Participate in associate and supervisor selection and interviewing process.
Interact with clients demonstrating engaged leadership and detail orientation.
Perform other duties and responsibilities assigned by management of the company.