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Job ResponsibilitiesCoordinating transportation providers to ensure prompt and proper movement of shipments
Responding to customer inquiries and referring clients to the proper channels
Reviewing purchase orders and shipping documents to ensure accuracy
Making special shipping arrangements as necessary
Tracking and fixing shipping errors
Managing distribution and shipment budgets
Ensuring that the quality of all services provided meets the required standards
Developing processes that make the supply chain more efficient and organized
Coordinate and monitor supply chain operations
Ensure premises, assets and communication ways are used effectively
Utilize logistics IT to optimize procedures
Recruit and coordinate logistics staff (e.g.
truck drivers) according to availabilities and requirements
Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
Communicate with suppliers, retailers, customers etc.
to achieve profitable deals and mutual satisfaction
Plan and track the shipment of final products according to customer requirements
Keep logs and records of warehouse stock, executed orders etc.
Others ad-hoc tasks assigned by superior.
Customer Service ResponsibilitiesTo drive customer engagement, satisfaction, retention and reactivation in close cooperation with Operation Team.
Respond promptly to customer inquiries related to shipping, tracking, delivery status, documentation, and customs.
Track and monitor the status of shipments and provide regular updates to customers regarding the status of their orders.
Resolve shipment delays, customs hold-ups, damaged goods, lost shipments, billing discrepancies or any other issues that may arise to ensure customer satisfaction.
Process and manage import and export orders, ensuring accurate documentation and timely dispatch of goods.
Coordinate with vendors, overseas agents, and shipping carriers/airlines to schedule shipments and confirm delivery timelines.
Prepare and review all required documentation for international/local shipments, including invoices, packing lists, bills of lading, certificates of origin, and customs declarations.
Ensure compliance with import/export regulations, including tariff classifications, duties, and taxes.
Keep updated on changes to international trade regulations and customs procedures.
Participate in meetings and discussions related to customer feedback, service improvements, and process optimization.
Monitor closely the progress of work orders from place booking to release booking and keep the customers informed regularly.
Setting up meetings with customers, understanding better on customer needs to negotiate rate and services.
Maintain good relationships with existing customers.
Respond promptly to customer's inquiries and concerns.
Identify and follow up new business/market opportunities.
Handle complaints from customers, provide appropriate solutions and alternatives promptly and follow up to ensure resolution.
Prepare monthly report or any other ad-hoc reports upon request.
Perform any ad-hoc duties as assigned or required from time to time.
RequirementsCandidate must possess at least Primary/Secondary School/SPM/'O' level, Diploma/Advanced/Higher/Graduate Diploma in Logistics/Transportation or equivalent.
Required language(s): Mandarin as most spoken dialect, English, Bahasa Malaysia and other languages will be an added advantage.
Good MS Office skills (MS Excel, MS Word, MS PowerPoint).
At least 2 years of working experience in the related field is required for this position.
Good communication skills (written and oral).
Strong team player, disciplined and punctual.
Knowledge of international trade terms & business.
Experience in dealing with customs, shipping & port.
Only shortlisted candidates will be noticed
About UsMegah Transport Sdn Bhd ("Megah") (formerly known as Melewar Transport Sdn Bhd) is a limited liability company, incorporated on 26 August 1975 and domiciled in Malaysia.
We are a fast-growing logistics company seeking highly-driven candidates who are keen to pursue a rewarding career in the Transport & Logistics Industry.#J-18808-Ljbffr