Job Summary:
We are seeking an experienced and results-driven Operations Manager to oversee and streamline our daily operations. The ideal candidate will play a key role in developing policies, managing teams, and ensuring efficiency across all departments to achieve strategic goals and deliver outstanding customer satisfaction.
Key Responsibilities:
-Develop and implement operational policies and procedures to enhance efficiency and ensure compliance.
-Manage day-to-day operations, overseeing the operations team and department to ensure seamless workflows.
-Monitor employee and team performance, providing coaching, training, and constructive feedback for continuous improvement.
-Handle budgeting, forecasting, and resource allocation to meet the organization's strategic objectives.
-Cultivate and maintain strong relationships with vendors and suppliers to ensure smooth supply chain operations.
-Implement quality assurance measures for products and services while monitoring production KPIs.
-Enhance customer service quality and satisfaction by addressing operational inefficiencies.
-Analyze operational data to identify opportunities for process improvements and cost savings.
-Manage supply chain processes, including inventory management, production, sales, and sourcing.
-Optimize workflows and processes to improve efficiency and reduce costs.
-Report on operational efficiency, key metrics, and adherence to quality standards.
-Provide training and coaching to team members to foster professional growth and skill development.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-pro-office-technology-job-operation-senior-manager)
; Requirements:-
Qualifications and Requirements:
-Education:
-Bachelor's degree in Business Administration, Marketing, or a related professional qualification.
-Experience:
-A minimum of 10 years of relevant working experience, with a proven track record in operations management or a similar role.
-Skills and Competencies:
-Strong time management and decision-making abilities.
-Excellent critical thinking and problem-solving skills.
-Demonstrated success in leading teams to achieve KPIs and organizational goals.
-Proficiency in English and Malay (spoken and written).
-Exceptional leadership, communication, and interpersonal skills.
-Ability to collaborate effectively with various levels of management.
If you are a results-oriented professional with a passion for operational excellence and team leadership, we encourage you to apply!