Operation Specialist (Contact Center) - CBG APAC Service Share Center Full time
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Responsible for Huawei contact center operation management and operational capability building, and implement best practices and COPC standards for all sites; Responsible for the management of various operational performance metrics of the site and the achievement of business results, using PDCA, Six Sigma and other methods to conduct problem root cause analysis, put forward suggestions for performance improvement, implement the improvement plan and output the implementation results; Responsible for the data validation to ensure authenticity of numbers including performance and settlement; Responsible for site business system uptime and escalation (if any issue); Responsible for the producing collective performance report for all sites; Responsible for online adaptation and cooperation in the countries covered by the contact center during the introduction of new business, such as: new product release, support for e-commerce promotions, etc. Job Requirements: More than 3 year's Team Leader working experience in a call center of consumer electronic product manufacturers, operators, or banks as preferable Bachelor of Science, Technology, Computer, Communication or Engineering and etcs. Product knowledge: Familiar with the basic operation of mobile phones or other electronic products Soft skills: Good communication skills, the ability to handle user problems, having empathy, and being a good listener Language skills: Excellent listening, speaking, reading, and writing skills in the service language Your application will include the following questions: What's your expected monthly basic salary?
How many years' experience do you have as an Operation Specialist?
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Telecommunications & Internet Service Providers
Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.
Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.
For more Huawei Training information, please refer to the below.
East Asia Network Sdn Bhd:
Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. We are committed to creating maximum value for telecom carriers, enterprises and consumers by providing competitive ICT solutions and services. Our products and solutions have been deployed in over 170 countries and regions, serving more than one third of the world's population.
Huawei's vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.
For more Huawei Training information, please refer to the below.
East Asia Network Sdn Bhd:
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