**Job Title:** Operations Associate
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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### **Job Description**
Digi.Com Berhad is seeking a motivated and adaptable Operations Associate to join our dynamic team in George Town, Penang. As an integral part of our operations team, you will play a crucial role in ensuring the seamless execution of our business functions. This position requires a dedicated individual with strong time management skills, strategic planning abilities, and a collaborative spirit.
#### **Key Responsibilities:**
1. **Process Optimization:**
- Identify and analyze operational inefficiencies and bottlenecks within current processes.
- Collaborate with team members to develop and implement process improvement initiatives.
2. **Data Management:**
- Maintain accurate records of operational metrics and performance indicators.
- Generate reports for management to assess operations effectiveness and propose actionable strategies.
3. **Support in Strategic Planning:**
- Assist in the development and execution of strategic plans that align with the company's goals.
- Participate in brainstorming sessions and contribute innovative ideas to enhance operational performance.
4. **Project Coordination:**
- Coordinate internal and external project activities to ensure timely completion of operational objectives.
- Work closely with cross-functional teams to support project execution and troubleshooting.
5. **Team Collaboration:**
- Foster a cooperative working environment by effectively communicating with team members and stakeholders.
- Act as a liaison between departments to streamline communication and facilitate information sharing.
6. **Customer Service:**
- Address operational inquiries and provide comprehensive support to internal and external customers.
- Ensure a high level of customer satisfaction by resolving issues in a timely and professional manner.
7. **Compliance and Quality Assurance:**
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Participate in audits and implementation of quality control measures to maintain operational standards.
8. **Professional Development:**
- Engage in ongoing training sessions and workshops offered by the company to stay up-to-date with industry trends and best practices.
- Actively seek feedback for personal and professional growth.
#### **Requirements:**
- **Experience:**
- A minimum of 3 years of relevant experience in operations or a related field.
- **Education:**
- Bachelor's degree in Business Administration, Operations Management, or a related discipline (preferred).
- **Personality Traits:**
- Adaptable: Ability to adjust to changing priorities and work environments.
- Dedicated: Strong commitment to achieve both personal and team goals.
- **Soft Skills:**
- Time Management: Proven ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Strategic Planning: Competence in developing and executing strategic initiatives to improve operation effectiveness.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience with project management tools and CRM software is a plus.
#### **Benefits:**
- Access to ongoing training and professional development opportunities.
- Comprehensive retirement plan to help secure your future.
- Membership to a local gym, promoting physical health and well-being.
#### **Working Environment:**
At Digi.Com Berhad, we promote a culture of trust and independence. Our operations team encourages autonomy and supports employees in excelling within their roles. We believe that the best results come from empowering our associates to take initiative and make impactful decisions.
#### **Application Deadline:**
Please submit your application no later than **October 16, 2024**.
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**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, sexual orientation, disability, or any other status. Join us in making a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
