Operations-Coordinate retail/wholesale orders, PR deliveries, and re-deliveries in collaboration with relevant teams to optimize delivery timelines.-Oversee inventory control activities, including stocktaking and coordination of re-deliveries as required.-Provide support for warehouse functions to maintain operational efficiency and meet timelines.-Prepare accurate files, reports, and shipping documents to ensure the timely shipment of orders and pre-orders.-Manage the replenishment of warehouse supplies to support ongoing operations.-Track personalized orders and liaise with relevant teams to ensure prompt follow-up and delivery.-Generate reports on product quality checks, shipping, and customer service to identify areas for operational improvement.-Produce shipping and customer service reports to enhance operational efficiency and customer satisfaction.-Maintain quality and customer service standards by resolving day-to-day issues and implementing communication enhancements.-Efficiently handle day-to-day administrative tasks to support operational activities.-Act as a point of contact to escalate and resolve shipping-related issues, providing accurate information to third-party agents.-Conduct stock checks and counting during inbound and outbound shipments to ensure accuracy.-Participate in offline-related projects, such as organizing offline sales events, as required.-Ensure the upkeep and maintenance of the HQ store room, conducting regular stocktaking exercises.-Perform any other ad- hoc assignment as and when required.Office Administrative-To coordinate office activities and operations while providing clerical and administrative.-Track and replace office supplies as necessary to avoid interruptions in standard front office procedures.-Maintain Office cleanliness including liaison with Cleaning Outsourcing Company once a week.-Ordering of groceries for the office.-Perform any other ad- hoc assignment as and when required.Retail Operations Supervision -Oversee retail operations remotely and needed to be on field as and when needed. (Train new people and etc) -Maintain retail operational standards and assist with any major customer service or retail team escalations.-Guide and mentor the retail team, ensuring they uphold brand standards in customer service and operations. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-gung-jewellery-job-operations-cum-office-administrative-executive-0]
-1-2 years of previous work experience in operations management, logistics, or a related field, preferably in the retail or e-commerce industry.-Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field is preferred.-Experience in managing retail/wholesale orders, inventory control, and customer service operations is highly desirable.-Strong organizational and multitasking skills, with the ability to prioritize tasks effectively in a fast-paced environment.-Proficiency in Microsoft Office applications, particularly Excel.-Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.-Detail-oriented with a proactive mindset and a strong sense of accountability.-Familiarity with inventory management software or shopline is a plus.-Ability to adapt to changing priorities and work independently with minimal supervision.-A passion for the jewellery industry and a commitment to maintaining high-quality standards.-Willingness to learn and grow within the organization.