Full time
Position Overview:
This role focuses on engaging with customers to address their concerns, answer inquiries, and provide assistance, ensuring satisfaction and fostering loyalty. Additionally, it supports departmental management in maintaining operational efficiency, organization, and customer-centric practices.
Key Responsibilities:
Handling Customer Inquiries:Respond to customer queries via phone, email, chat, or social media promptly and professionally, adhering to the established SLA.
Providing Product/Service Information:Educate customers on the company's marketing plan, rules, regulations, and policies to facilitate informed decision-making.
Resolving Issues:Address and resolve customer complaints effectively, aiming for first-contact resolution whenever possible.
Sales Data Management:Accurately input and manage sales data.
Ensuring Customer Satisfaction:Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service provided.
Handling Escalations:Escalate complex issues to the relevant departments or managers as needed. Collaborate with other teams to resolve issues promptly.
Ad-Hoc Support:Assist with ad-hoc tasks and initiatives as assigned.
Event Support:Provide assistance during company events or functions as required.
Requirements for Success in the Role:
1-2 years of customer service experience, preferably in the MLM/Direct Selling industry.
Proficiency in verbal and written English, Bahasa Malaysia, Mandarin, or Cantonese (required to communicate with Mandarin or Cantonese-speaking customers).
Ability to work independently with minimal supervision.
A pleasant personality with excellent interpersonal skills.
Service-oriented with a positive and proactive mindset.
Proficient in MS Office applications.
Work Location:Sunway Mentari (near Sunway Pyramid)
Working Days:Monday to Friday#J-18808-Ljbffr