Job Descriptions To lead and coach the CS Team by ensuring them to have adequate experience to handle all types of enquiries from the floorTo address all patients/relatives concerns if issues not resolved by CS DepartmentsTo oversee duty rosters for all departments - ensuring no unnecessary OT claimsTo ensure clear communication is established between all departments after SMT meetingTo execute process, inter departmentally after SMT discussion via email/WhatsApp/memo/monthly meetingTo alert the ED/HOO/DON if BOR is full to facilitate the bed arrangementTo oversee Facilities Department to comply to the work schedule such as annual renewal of certificates in a timely manner and oversee project timelineTo ensure operational cost for general maintenance and biomedical equipment are within the budget setTo ensure all outsource services (Lab/Security/Housekeeping/Cafe) are complying to the contract signedTo work hand in hand along with Senior Management team to achieve target set by Council Members of PHMTo establish and formulate SOPs to ensure it aligns to the vision and mission of the OrganizationTo oversee the Security & Safety Department to ensure the Hospital complies to the regulatory bodies (JKKP/BOMBA)Ensure timely completion of projects, and provide updates and reports to senior management and clients.Stay informed on healthcare regulations and compliance requirementsJob Requirements A minimum of bachelor's degree is required, in medical/ life sciences/ healthcare.5+ years of experience in healthcare/life science/pharmaceutical operations, program or product management, project management or roles with equivalent scope. Excellence in Microsoft Office applications (incl. Word, Excel, PPT etc.)Strong communication skills with an ability to analyze and research healthcare related data/topics to help create innovative solutions to industry problems.Knowledge in medical insurance or healthcare and their latest developments would be an added advantage.Demonstrated experience in process improvement and implementing operational strategies.Ability/Experience in managing projects or engagements in a client facing role, with evidence of strong project management skills and a track record of high