Job Description Operations Manager Overview The Operations Manager is responsible for the overall efficient and effective operation of the migrant workers' dormitory. This role involves strategic planning, budget management, facility maintenance, resident welfare, and compliance with regulations. The successful candidate will demonstrate strong leadership, organizational, and interpersonal skills to manage a diverse workforce and ensure the well-being of the residents.
Key Responsibilities Strategic Planning and Management
Develop and implement strategic plans to achieve the dormitory's operational and service objectivesFormulate, manage, and monitor the annual budget, ensuring efficient allocation and utilization of resourcesAnalyse financial reports and key performance indicators (KPIs) to track performance and identify areas for improvementConduct regular reviews of operational processes and make recommendations for enhancements Facility Management and Maintenance
Ensure the dormitory is maintained to high standards of cleanliness, hygiene, and safety at all timesDevelop and oversee maintenance schedules, ensuring timely execution of routine and emergency repairsRespond promptly to resident-reported defects, coordinating with maintenance teams and external contractors as necessaryManage relationships with vendors and service providers, negotiating contracts and ensuring quality of service Resident Welfare and Engagement
Plan and organize social activities and events to foster community and improve resident satisfactionAddress resident concerns, complaints, and request in a professional and timely mannerCollaborate with relevant agencies to provider to offer additional support services to residentsEnsure compliance with labour laws, health and safety regulations, and other relevant standards Human Resources Management
Lead and manage the dormitory staff, including recruitment, training, performance evaluations, and employee relationsFoster a positive, inclusive and collaborative work environmentEnsure staff adherence to company policies and procedures, providing guidance and support as needed Compliance and Risk Management
Ensure adherence to all applicable laws, regulations, and industry standards, including health, safety and environmental guidelines.Conduct regular audits and inspections to identify and mitigate potential risks and compliance issues.Maintain accurate and up-to-date records, documentation, and reports. Stakeholder Management
Build and maintain strong relationships with external stakeholders, such as government agencies, contractors, and community organizations.Represent the dormitory at relevant industry forums and events.Address and manage stakeholder enquiries and concerns effectively.Additional Responsibilities
Develop and implement policies and procedures to improve dormitory operations and resident services.Monitor and report on operational and financial performance, providing recommendations for improvement.Stay informed about industry trends and best practices, integrating relevant strategies into dormitory operations.Lead emergency response efforts and ensure preparedness for potential incidents or crises. Requirements Degree in Building/Facilities Management/Building Services/Engineering or related field.At least 8 years of experience in operations management, preferably in the accommodation or facilities management industry (minimum 5 years in managerial role)Demonstrated ability to lead and manage teamsStrong financial management and budgeting skillsAbility to manage multiple tasks and prioritise effectivelyExcellent communication and interpersonal skillsGood computer literacy and proficient in Microsoft Office applicationsKnowledge of relevant regulations and compliance standards