The Manager is responsible for overseeing the operations of container shipping services within Malaysia.
He will also lead a team, manage budgets, and ensure high customer service.
Responsibilities: 1.
Operational Management Oversee daily container shipping operations and shipping agency.
Ability to guide the team to solve all shipping-related issues.
2.
Customer Relationship Management Address customer inquiries and resolve issues related to shipping and cargo handling.
Ensure high levels of customer satisfaction through effective service delivery.
3.
Team Leadership Lead and manage a team of operational staff.
Provide training, support, and performance evaluations for team members.
Foster a positive and productive work environment.
4.
Logistics Coordination Coordinate with liners to ensure seamless cargo movement.
Manage container inventory and tracking systems.
Optimize logistics processes to improve efficiency and reduce costs.
Requirements: Bachelor's degree in Logistics, Maritime Studies, Business Administration, or a related field.
Degrees from Malaysian universities or institutions recognized by the Malaysian Qualifications Agency (MQA) are preferred.
At least 3-5 years of experience in container shipping, logistics, or maritime operations,with specific and significant experience in the Malaysian market, which is a crucial advantage for this role.
Strong knowledge of Malaysian shipping regulations, container handling, and port operations.
Excellent leadership and team management skills.
Strong financial acumen and experience in budget management.
Exceptional customer service and relationship management skills.
Excellent communication and negotiation abilities.
Proficiency in Bahasa Malaysia and English, with additional local languages being a plus.
Preferred Skills: Experience in managing large-scale container shipping operations within Malaysia.
Knowledge of Malaysian maritime law and international trade regulations