JOB SUMMARY Mission Run all Outlet Operations smoothly to ensure high customer service satisfaction (4/5) and high staff performance (7-10).
Key outcomes Be the Area Manager!
You cannot operate without knowing all the details of Outlet Operations -Know every single task of each staff and ensure accountability -Know Maria's products thoroughly, including food and beverages and making of beverages and desserts -Ensure all staffs follows the rules and regulations of the company -Manage outlet maintenance, upgrade of equipment and licenses renewal are scheduled and up-to-date -Ensure sufficient stock and storage space at all outlets at all times -Ensure sufficient crockeries at all times -Ensure inventory lists are updated -Ensure high level of cleanliness of restaurant and staff -Read comprehensively on beef steaks and have as advance knowledge -Support all marketing and operation initiatives and ensure executed accurately -Prepare End Reports Timely- closing, marketing, daily, monthly, etc.
-Responsible for high staff morale – retention, counselling, crisis management -Handle all customer's complaint -Conduct minimum 1 staff training bi-monthly per outlet, inclusive of Role Plays -Train staff to have the ability to upsell to increase average spending per head.
-Complete One Audit per month per outlet -Manage beverage cost -Problem solving skills, independently Core Competencies Master the following skills: -Training skills including Role Plays -Being fantastically organized -PR skills with customers -Leadership skills in leading the waiters -Wine Appreciation courses -Develop an excellent skill in upselling (Sales Script/Tone/Body Language) -Problem Solving Skills, independently [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-maria-s-steakcafe-job-operations-manager-urgent] -Diploma / Degree in Food Service / Culinary Arts / Food Management / Food Technologies / Hospitality or equivalent.
-Required to have minimum 3 years' experience in managing medium to large scale semi-fine dining restaurant.
-Strong interest and passion in serving, have high interest to make a great dining experience -Strong leadership skills, an enforcer and executer, planner, pro-active, resourceful, problem solving, decision making and result oriented -Effective time management, delegation, ability to interpret financial data (Profit and Loss) and decisive on action.
-Humble, always ready to listen and learn from others -Able to grow and develop others, a natural leader and motivator -Good interpersonal skills, able to interact well with all levels -Computer literate and proficient in Microsoft Office applications -Required to work on shifts, weekends and public holidays -Required to travel between outlets -Possess a valid driving licence -Proficient in English and Bahasa Malaysia -Preferably Managers specializing in Food/Beverage/Restaurant Service or equivalent.
Employer questions Your application will include the following questions: -What's your expected monthly basic salary?
-How many years' experience do you have as an operations manager?
-How many years' experience do you have in a training and development role?
-How would you rate your English language skills?
-How much notice are you required to give your current employer?