**Job Title: Operations Manager - Work from Home**
**Company: Celcom Axiata Berhad**
**Location: Kuala Lumpur, Kuala Lumpur, MY**
**Job Type: Full-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 6+**
**Application Deadline: ******** **
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**About the Company:**
Celcom Axiata Berhad is a leading telecommunications provider in Malaysia, dedicated to delivering innovative communications solutions to enhance the lives of our customers. We are committed to leveraging cutting-edge technology and fostering a culture of continuous improvement to ensure excellence in operational efficiency.
**Job Summary:**
As an Operations Manager at Celcom Axiata Berhad, you will play a critical role in driving operational excellence and ensuring that our business processes align with the company's strategic goals. You will be responsible for overseeing daily operations, implementing strategic initiatives, and leading teams to enhance productivity and efficiency, all within a flexible, remote work environment.
**Key Responsibilities:**
1. **Strategic Planning and Execution:**
- Develop and implement operational strategies that align with the organization's objectives.
- Analyze key performance indicators (KPIs) and metrics to identify trends, areas of improvement, and operational efficiency.
2. **Team Leadership and Development:**
- Lead a team of operations professionals, promoting a positive, motivated, and high-performance culture.
- Provide mentorship, training, and support to team members, facilitating professional growth and development.
3. **Process Improvement:**
- Assess current operational processes, identifying areas for improvement and leading initiatives to streamline efficiencies.
- Collaborate with various departments to implement best practices and standardized procedures.
4. **Project Management:**
- Plan, coordinate, and execute operational projects to achieve significant objectives and deliverables.
- Monitor project progress, ensuring timely completion while maintaining quality standards.
5. **Budget Management:**
- Oversee departmental budgets and expenditures, ensuring alignment with company financial objectives.
- Conduct financial analysis to drive cost-effective operational practices.
6. **Customer Service Excellence:**
- Ensure that operations maintain high levels of customer satisfaction and service quality.
- Gather customer feedback to adapt services and processes to better meet client needs.
7. **Risk Management and Compliance:**
- Identify potential operational risks and develop strategies to mitigate impact.
- Ensure compliance with all regulatory and legal requirements relevant to operations.
**Requirements:**
- **Experience:**
- Minimum of 6 years in an operations management role or similar, preferably within the telecommunications or technology sector.
- **Educational Background:**
- Bachelor's degree in Business Administration, Operations Management, or a related field; a Master's degree is a plus.
- **Personality Traits:**
- Highly motivated with a strong work ethic.
- Adaptable and resilient, thriving in a dynamic environment.
- **Soft Skills:**
- Excellent strategic planning capabilities, with the ability to develop and execute long-term goals.
- Strong time management skills, with the ability to prioritize and manage multiple tasks efficiently.
- **Technical Skills:**
- Proficiency in data analysis and tools (e.g., Microsoft Excel, Google Analytics).
- Familiarity with operational software and databases.
**Benefits:**
- Comprehensive life insurance coverage.
- Free food provision for all remote employees.
- Paid sick leave to ensure your health and well-being.
**Working Environment:**
Celcom Axiata Berhad promotes a work culture that thrives on adaptability, encouraging individuals to embrace changes and navigate complexities seamlessly. You will join a diverse team committed to innovation and operational excellence, with the flexibility of a remote work setting.
**Equal Opportunity Statement:**
Celcom Axiata Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a motivated, strategic thinker with a passion for driving operational success, we encourage you to apply and join our dynamic team at Celcom Axiata Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.