Operations Specialist

Are you seeking a dynamic opportunity where you can leverage your financial acumen, operational expertise, and administration skills to drive success in a multinational environment? Join our team as an Operation Support Executive, where you'll play a pivotal role in managing sales forecasts, order processing, and customer service for 18 countries across diverse Asian markets. This role offers a blend of finance, operations, and administrative responsibilities, providing a unique opportunity to contribute to the growth and efficiency of our global business.
What You'll Be Doing
As an Operation Support Executive, you'll play a key role in order processing and consolidating Marketing Distributors (MD) sales forecasts and generating sales and inventory reports by SKU. You'll manage Asian order processing to meet sales targets and enhance customer relations. Additionally, you'll provide crucial support to commercial teams in administering Asian sales and marketing operations. Your responsibilities will also include handling customer technical inquiries, overseeing general office administration, creating and managing databases, and compiling reports to ensure efficient organization operations.
Order Processing and Reporting
Update and maintain the ARO order Tracking Query with current, accurate and timely information to monitor order/shipment status.
Responsible for orders processing for assigned countries. Address routine order issues requiring immediate attention.
Managing database of FCA sales and local sales in ARO system.
Maintain customer account/order files with appropriate digital documents for accurate record keeping compliance and audit purposes.
Maintain ARO reporting system, update orders placement and orders status into the system.
Provide customer service and follow-up support to all internal/external customers, sales inquiries and leads in an effective, efficient, professional and friendly manner.
Submit and process Credit Applications for new accounts or reactivations.
Provide routine order shipment reports.
Supply Chain Support
Solicit and prepare consolidated forecast report for review.
Track orders OTIF to monitor packager's performance and update supply chain for improvement purpose.
Day to day liaison with the supply chain/logistics on order fulfillment for Asia Marketing Distributors.
Operation / Administration Support
Collect, coordinate, communicate, and monitor Asian SKU forecasts and consolidation on a monthly, quarterly and annual basis. To ensure minimal forecast variance to achieve optimal inventory management and positive impact on EBITDA.
Monitor Asia Debtors accounts to maintain zero balance in overdue accounts and update monthly Asia Accounts Due report.
Send monthly Account Due report to Regional Managers.
Send monthly statement to MDs and follow up with MDs on overdue invoices.
Collect local sales report from MDs to provide local sales inventory report.
Provide monthly reports from ARO reporting system including MDs local sales, inventory report, etc.
Check all invoices of ARO office expense and obtain approval of the expenses.
Oversee the review and distribution of monthly statement to MDs and follow up on overdue invoices to ensure prompt payment and avoid delinquency and reduce bad debts exposure.
Collect and respond to direct customer enquiries/sales leads and product inquiries. Coordinates internally to respond to product technical inquiries from customer with support and input from R&D/Quality and product integrity, as needed. Progress and monitor and report major technical and quality issues from time to time.
Assist and provide cross functional ad-hoc administration to Asian Sales and Marketing operations.
What You'll Bring To The Role
Minimum of 2-3 years of experience in a sales operations role with a multinational company, including experience with US headquarters in managing accounts receivable.
General working knowledge and experience with inventory models, forecasting methods, inventory control procedures, order processing, customer service, and logistical/payment process flows, demonstrating expertise in order processing best practices.
Able to independently review, coordinate and communicate routine weekly/monthly sales reports and letters of credit (LC) resulting in approval and shipment.
Demonstrated expertise in independently consolidating sales forecasts and orders to produce bridge reports between forecast and orders.
Proficient understanding of trading term and credit control to review and make recommendations.
Experience administering Sales Reporting System and ERP systems to ensure accurate and efficient handling of sales and accounts receivable data.
Able to provide administrative support, including coordination of forecasts, management of debtor accounts, report generation, communication with stakeholders, and assistance with sales and marketing operations.
Understanding of supply chain management concepts and processes and the multiple functions and how they interact: between sales, marketing, supply chain, accounting and financial reporting.
Proficiency of Microsoft Office Applications: Excel, Word and PowerPoint.
Fluent written and spoken English, Mandarin, and Bahasa with excellent communication skills to interact effectively with internal and external stakeholders.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
Certification in supply chain management or relevant field would be advantageous but not required.
Total Rewards
Impactful Responsibilities: Take on a diverse range of responsibilities, from managing sales forecasts to overseeing order processing and customer inquiries, allowing you to make a tangible impact on the organization's operations and success.
Growth Opportunities: Join a dynamic team where you can leverage your expertise while continuously learning and developing new skills. Explore opportunities for career advancement and professional growth within a multinational company.
Cross-Functional Collaboration: Engage in cross-functional collaboration with teams across sales, marketing, supply chain, and finance, providing you with exposure to various aspects of business operations and enhancing your understanding of how different functions interact.
Global Reach: Contribute to the success of a global company with operations spanning across diverse Asian markets. Work with stakeholders from different countries and cultures, broadening your international experience and perspective.
Supportive Environment: Be part of a supportive and collaborative work environment where your contributions are valued, and your ideas are encouraged. Join a team that prioritizes communication, teamwork, and professional development, fostering a culture of excellence and innovation.
Are you ready to drive operational excellence and contribute to the success of a multinational company? Join our team as we revolutionize operations, maximize efficiency and performance, and leave a profound mark on a global scale. Apply now and be a part of our exciting journey!
About Us
At WD-40 Company we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do. We solve problems. We make things work smoothly. We create opportunities. How we achieve our "why" is by cultivating a tribal culture through learning, teaching and living our values.
Since 1953, our formulation remains a secret. It is no secret that our passion for our people, culture, and brands is what distinguishes us. WD-40 Company has best-in-class products and we seek best-in-class talent.
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.
Why You Should Apply
Learning-based culture that supports the growth and development of all tribe members.
Strong values aligned, purpose driven culture whose #1 strategic driver is People first mindset where everybody experiences a sense of belonging.
Over 91% employee engagement as of January 2024 global employee survey.
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.#J-18808-Ljbffr