Collections (Call Centre & Customer Service)
We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.
We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games, we encourage you to apply now and find out more about what we have to offer.
Responsibilities: Assist to answer customer support requests via our Jira ticketing system Follow a planned schedule to monitor and manage live games configuration Assist with product smoke testing and pre-production Testing tasks Taking ownership of customer issues reported and seeing problems through to resolution Provide prompt and accurate feedback to customers Assist Quality Assurance Team to verify and report bugs Liaise with development team to ensure game release runs smoothly Conduct risk assessment for games in development Plan and design fraud tools for high-risk games Rotate 8-hour night shifts or other shifts, as and when required Occasional on call escalation duties may be required Processes and workflows enhancement as assigned, including documentation Qualifications: Constantly learn and stay updated to the evolving game standards. Driven and self-motivated, proactive and work well as a team player. Excellent problem-solving and communication skills Diploma / Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent. (The candidate should be comfortable working on night and other rotating shifts, as and when required) Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as an Operations Support Role?
How would you rate your English language skills?
Dynamite Games Broadcast Media, Entertainment and Publishing
Dynamite Games Studio is an indie game studio specialises in mobile game development on Unity and Html5. In less than a year, we have grown from 11 members to over 70 and shipped more than 2 dozen games growing our daily active player base by the thousands every month. With such a trajectory, we have every intention to keep the positive momentum going for the good work done by the talented and enthusiastic game lovers in the studio.
We have Dynamite Game makers in Singapore (HQ), Malaysia, Vietnam and Taiwan (latest addition). We have battle-tested entrepreneurs and leaders leading each functional departments from developing games to marketing and operationalising them. We look forward to bolstering our marketing capabilities with this listing.
We are looking for talents who understand the importance and have the desire to create a strong identity for the company as well as professional growth. If you like games, enjoy working with like-minded gamers, is excited to create buzz for an upcoming game release, would like to crafting memorable achievements with the team, we warmly welcome you to apply to us.
Dynamite Games Studio is an indie game studio specialises in mobile game development on Unity and Html5. In less than a year, we have grown from 11 members to over 70 and shipped more than 2 dozen games growing our daily active player base by the thousands every month. With such a trajectory, we have every intention to keep the positive momentum going for the good work done by the talented and enthusiastic game lovers in the studio.
We have Dynamite Game makers in Singapore (HQ), Malaysia, Vietnam and Taiwan (latest addition). We have battle-tested entrepreneurs and leaders leading each functional departments from developing games to marketing and operationalising them. We look forward to bolstering our marketing capabilities with this listing.
We are looking for talents who understand the importance and have the desire to create a strong identity for the company as well as professional growth. If you like games, enjoy working with like-minded gamers, is excited to create buzz for an upcoming game release, would like to crafting memorable achievements with the team, we warmly welcome you to apply to us.
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