Developers/Programmers (Information & Communication Technology)
We are seeking talented individuals to join our Global IT Application Support Team. You will be an integral part of our newly formed dynamically growing global team, providing first-level application support for our internal business customers. You will play a key role in ensuring our clients receive prompt and effective assistance with their technical issues regarding our IT solutions and processes that support daily operations.
Responsibilities:
Respond to incoming support requests and inquiries from clients regarding IT business applications.
Diagnose and troubleshoot technical issues, escalating to appropriate teams when necessary.
Provide timely and accurate solutions to client problems, ensuring high levels of customer satisfaction.
Initiate and manage escalations for higher-level technicians.
Document all support interactions and resolutions in our ticketing system.
Collaborate with other team members to continuously improve support processes and procedures.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field
1-3 years of experience in related field.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Effectively collaborate with team members
Basic understanding of business functions (finance, sales, marketing, IT, operations)
Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
Please Note:
Malaysian citizenship, Permanent Residency, or ability to secure the appropriate work permit is required to work in this position at NI Penang.
US Customs Law forbids the export of certain technologies to certain countries. Due to licensing requirements which National Instruments does not presently pursue for this position, this regulation effectively prevents National Instruments from hiring candidates for this job (as it would require access to such technology) whose current country of citizenship or permanent residence are Cuba, Sudan, North Korea, Iran and Syria.#J-18808-Ljbffr