Order Management Associate
Apply locations Menara Maxis
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition id: JR11815
Are you ready to get ahead in your career?
We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Perform project order validation and process in the system timely, manage the internal stakeholders in matters of order processing, improvement and ensure order process within timeline.
Active and close monitoring and update of daily reports of all orders assigned.
What you'll be accountable for?
Perform complex order management for new service activation or modification on existing service and process into the related systems capability towards meeting customer requirement and expectation within the specified Turn-Around-Time.
Manage the internal stakeholders in matters of order processing, improvement and ensure order process within timeline.
Responsible to liaise with ISD and follow up on the issues been raised due to system problem.
Responsible to update the progress or status timely in the related systems.
Responsible to ensure the quality of order validation and data entry accuracy are meeting the specified target.
Responsible to ensure all the service are provisioned by ensuring the completeness of information on the registration form and relevant supporting documents.
Schedules installation appointment for customer and collaborate with project manager.
Support system enhancement to Product development team and ISD team.
What do you need to have for this role?
2-3 years of relatable working experience
Proficient in Microsoft Word, Excel and PowerPoint.
Good written, oral and interpersonal skills.
Good research, analytical, planning and organizational skills.
Strong people management and stakeholder management skills.
Technical Knowledge of Telecommunication Services, solutions and project management will be an advantage.
What's next?
Once you've applied online, our team will carefully review your application.
Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview.
You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people.
We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
About UsTomorrow Begins Today
We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities.
Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.
We deeply believe that the key element to our success has always been our people.
Visit our careers page to learn more about #LifeAtMaxis.
#SimplyMaxis Culture
To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values.
Our #SimplyMaxis culture encompasses four values which are 'Keep It Simple', 'Focus On Real Customer Needs', 'Go For Gold', and 'Celebrate Winning Together'.#J-18808-Ljbffr